Shipping Policy Translation

At Novelle, we are committed to providing you with a pleasant and fast shopping experience. Below are our details regarding delivery times and conditions:

Delivery Times
We process orders within 1 to 2 business days after receiving your order. Once processed, your package will typically arrive within 5 to 10 business days, depending on your location. Delivery times may vary based on the destination, weather conditions, or other external factors.

Order Tracking
Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can track your package at any time using this number on the corresponding carrier's website.

Shipping Fees
Shipping fees are calculated at checkout based on your delivery address. These fees will be clearly displayed before you confirm your purchase.

Delivery Issues
If you experience any delivery issues, such as delays or a lost package, please contact us immediately at thenovelle541@gmail.com, and we will do our best to resolve the situation as quickly as possible.